h99 Privacy Policy

01 Overview and Scope

This Privacy Policy applies to all personal data collected and processed by h99 ("h99," "we," "us," or "our") in connection with the h99 website at h99.fun and all associated gaming services, mobile applications, and support channels.

h99 is an online gaming platform serving players in the Philippines. When you register an account, make a deposit, place a bet, or contact our support team, you share information with us. This policy explains how we handle that information responsibly and in line with your reasonable expectations as a player.

By using the h99 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how we handle personal data, please do not use the platform. For any questions about this policy, you can reach us at [email protected].

02 Information We Collect

h99 collects personal data in three broad categories: information you provide directly, information generated by your use of the platform, and information received from third-party services as part of payment and verification processes.

We do not collect data that is not necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs.

03 How We Use Your Information

h99 uses the personal data we collect for the following purposes:

• Account creation and management — To register your account, verify your identity, and manage your player profile.
• Transaction processing — To process deposits and withdrawals in Philippine Peso via Philippine banking channels and e-wallets.
• KYC and compliance — To verify your age and identity as required for online gaming compliance, and to meet applicable financial crime prevention obligations.
• Platform security — To detect and prevent fraud, money laundering, multi-accounting, and other prohibited activity on the platform.
• Customer support — To respond to your queries, resolve disputes, and maintain records of support interactions.
• Service improvement — To analyse how players use the platform so we can improve game selection, performance, and the overall experience.
• Responsible gaming — To monitor gaming patterns and intervene where there are signs of problematic behaviour, in line with our responsible gaming commitments.
• Communications — To send you important account notifications, security alerts, and — where you have opted in — information about promotions and platform updates.

h99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated systems flag an account for review, a human team member makes the final determination.

04 Legal Basis for Processing

h99 processes your personal data on the following legal grounds depending on the specific purpose:

• Contractual necessity — Processing required to deliver the services you signed up for, including account management and transaction processing.
• Legal obligation — Processing required to meet our compliance obligations, including KYC, anti-money laundering checks, and age verification.
• Legitimate interests — Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent — Processing for optional purposes such as marketing communications, where you have given explicit opt-in consent. You may withdraw consent at any time by updating your notification preferences in your account settings.

05 Data Sharing and Disclosure

h99 does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment processors and e-wallet providers — Philippine banking partners and e-wallet services receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and data security obligations.
• Identity verification services — Third-party KYC providers may receive identity document data and photos to complete age and identity verification on our behalf.
• Game software providers — Game providers receive the technical data necessary to deliver game sessions, including a session token and game activity data. They do not receive your full personal profile.
• Legal and regulatory authorities — h99 will disclose personal data to Philippine law enforcement, financial intelligence units, or courts when required to do so by law or valid legal process.
• Fraud prevention services — Where we suspect financial crime or platform abuse, relevant data may be shared with specialist fraud prevention partners.

All third parties with whom h99 shares personal data are required to handle it securely and to use it only for the specific purpose for which it was shared. h99 does not transfer personal data outside of secure, contractually governed arrangements.

06 Cookies and Tracking

h99 uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site. The types of cookies we use include:

• Strictly necessary cookies — Required for the platform to function, including session authentication and security tokens. These cannot be disabled.
• Functional cookies — Store your preferences such as language settings and game display options to improve your experience across sessions.
• Analytics cookies — Help us understand which parts of the platform are most used, how long players spend on different sections, and where technical issues occur. Data collected is aggregated and does not identify individual players.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the platform's ability to function correctly. h99 does not use third-party advertising cookies or behavioural tracking for the purpose of selling advertising.

07 Data Retention

h99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal and compliance obligations. In practice, this means:

• Account data is retained for the lifetime of your active account plus a minimum of five (5) years following account closure, to meet financial record-keeping and compliance requirements.
• KYC documents and identity verification records are retained for a minimum of five (5) years from the date of verification or from the date your account is closed, whichever is later.
• Transaction records in PHP are retained for a minimum of five (5) years to meet financial reporting obligations.
• Support communications are retained for three (3) years from the date of the interaction.
• Technical logs, including IP address logs and session data, are retained for up to twelve (12) months for security and fraud prevention purposes.

Where data is no longer required for any lawful purpose, h99 will securely delete or anonymise it. You may request earlier deletion of certain data categories, subject to our legal obligations — see Section 9 on your rights.

08 Data Security

h99 takes the security of your personal data seriously. The platform uses SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive account actions, including login and withdrawal requests, are protected by OTP verification sent to your registered Philippine mobile number.

Internally, access to personal data is restricted to h99 team members who need it to perform their roles. Access controls, audit logging, and regular security reviews are applied to systems that store or process personal data.

Despite these measures, no system connected to the internet is entirely risk-free. h99 cannot guarantee absolute security against all possible threats. If you become aware of any unauthorised access to your account, please contact our support team immediately via live chat or at [email protected] so we can act promptly.

09 Your Rights

As a player on h99, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

• Right of access — You may request a copy of the personal data h99 holds about you.
• Right to rectification — If any of your personal data is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — In certain circumstances, you may request that we limit how we use your data while a dispute or review is ongoing.
• Right to data portability — Where processing is based on your consent or on a contract, you may request that we provide your data in a commonly used, machine-readable format.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

h99 will respond to data rights requests within a reasonable timeframe. Some requests — particularly erasure requests — may be limited where h99 has a legal obligation to retain certain data, such as KYC and financial records. We will explain any such limitations clearly when responding to your request.

10 Children and Minors

h99 is strictly an adults-only platform. The minimum age to register and play on h99 is 21 years. h99 does not knowingly collect personal data from individuals under the age of 21.

If h99 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the data associated with the underage registration, and take appropriate follow-up action in line with our Terms and Conditions.

If you are a parent or guardian and believe that your child has created an account on h99, please contact us immediately at [email protected] so we can investigate and act promptly.

11 Changes to This Policy

h99 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players through in-platform announcements or email to their registered address.

We encourage you to review this page periodically. Your continued use of the h99 platform after any update to this policy constitutes your acknowledgement of the revised terms.

12 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how h99 handles your personal information, please get in touch through any of the following channels:

• Live Chat: Available 24/7 through the h99 website and mobile app — the fastest way to reach us.
• Email: [email protected] — for written requests, data rights enquiries, and anything that requires a documented response.

h99 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five (5) business days. Complex data rights requests, such as full data exports, may take up to 30 days to fulfil. We will keep you updated on the progress of your request.